Refund policy

We accept returns on regular-priced items from Canada and the USA.

• Contact us within 7 days of receiving your order

• Items must be unworn, unwashed, and with original tags attached

• To start a return, email us at info@indigobaycanmore.com with your order details

Return shipping costs are the responsibility of the customer.

• Refunds are issued to the original form of payment

• A $15 return shipping fee will be deducted from refunds

• Original shipping charges are non-refundable

• Duties and taxes (if applicable) are non-refundable and will be deducted from U.S. returns

The following items are final sale and not eligible for return or exchange:

• Sale items

• Jewellery

• Swimwear

• Intimates

• International orders outside of the USA

We recommend using a tracked and insured shipping method, as we are not responsible for lost or missing return shipments.

Return Addresses:

Canada Post (P.O. Box required): 
Indigo Bay 
Attn: Returns 
PO Box 8685 
Canmore, AB T1W 0B9

Courier (non-Canada Post): 
Indigo Bay 
Attn: Returns 
#8 – 801 Main Street 
Canmore, AB T1W 2B3