Privacy policy

At Indigo Bay, we respect your privacy and are committed to protecting your personal information.

What We Collect

When you place an order or interact with our store, we may collect:

• Name, email address, shipping and billing address

• Payment information (processed securely through our payment providers)

• Order details and purchase history

• Device and browsing information (such as IP address and browser type)

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and customer experience

• Send marketing emails (only if you’ve opted in)

Consent

When you provide personal information to complete a transaction, we use it only for that purpose.

If we ask for your information for marketing, we will request your consent. You can withdraw consent at any time by contacting us or unsubscribing from our emails.

Shopify & Payment Processing

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.

Payments are processed through secure gateways that comply with PCI-DSS standards. Your payment information is encrypted and handled securely by these providers.

Third-Party Services

We use trusted third-party providers (such as payment processors and shipping services) to operate our business.

These providers only collect and use your information as needed to perform their services. Some may operate outside of Canada, meaning your information may be subject to the laws of other jurisdictions.

Cookies

We use cookies and similar technologies to:

• Keep track of your shopping cart and session

• Understand how customers use our website

• Improve your browsing experience

You can adjust your browser settings to manage or disable cookies if you prefer.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorized access.

While no method of transmission over the internet is completely secure, we follow accepted standards to safeguard your data.

Your Rights

You may request to access, correct, or delete your personal information at any time.

To make a request, please contact us using the details below.

Age of Consent

By using this site, you confirm that you are the age of majority in your province or state, or have permission from a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to our website.

Contact

If you have questions, requests, or concerns about your personal information, please contact us:

info@indigobaycanmore.com Indigo Bay #8 – 801 Main Street Canmore, AB T1W 2B3